Personalize window behavior

Define how the Live Chat button appears. Decide if you want the chat to open automatically and after how long

Create custom welcome messages

Configure automatic welcome messages for each channel and personalize the button’s layout

Answer from everywhere

Live chat is accessible from within any module, in the front-end and back-end, to keep track of every conversation

Use fun smileys 

Add a personalized human touch to your communication with fun smileys 

Create canned responses 

Create shortcuts to use pre-written template answers for common questions

Chat in groups

Add multiple users to a conversation to make a group chat

Customize per country

Create multiple channels to adapt to different languages

Define a responsible agent

Add agents to each channel to easily divide customer queries between your employees

Conversation rating 

Get a clear idea of your service level with a simple evaluation system at the end of a conversation 

Chat history 

Review the answers and reactions from customers and employees to learn and improve the way you answer